First, be aware that you can access other long-distance carriers when fiber is cut or a switch malfunctions. If you cannot place long-distance calls, prior to contacting your carrier or local phone company to report the outage, do the following: Test 1-700-555-4141 to determine if the message indicates you are using your carrier of choice. Next, if you know the 1010xxx code for your carrier, dial 1010xxx (xxx is for 3 digit code of your chosen carrier) then 1 + the area code and number. If AT&T is not your carrier attempt the call with AT&T by dialing 1010288 then 1+ the number to see if the call goes through. If your carrier is AT&T place the call using 1010333 1+ (Sprint) or 1010222 (Worldcom) to determine if the call goes through.
1010xxx Code for Major Carriers:
AT&T - 1010288, Sprint - 1010333, Worldcom/Mci- 101022, Qwest- 1010432, Global Crossing -1010444, Broadwing - 1010701, Centurytel - (if your local exchange is Centurytel) 1010550. If none of the codes work...you have a problem.
After making the 700 and 1010xxx tests, call your long distance carrier and provide them with your test results. If other 1010xxx codes do not complete, the problem could be with your local telephone company. If the calls go through with another carrier the charges will be billed on your local phone bill and your company can continue to function.
Some of the major carriers charge $3 to $4 a minute for interstate calls with the 1010xxx dial around. This is referred to as "casual use calling". If you have an outage, your chosen provider ( if it is their problem) will reimburse you for the difference between charges for casual use and your normal rates. The lowest cost for casual use may be Qwest and Centurytel. You can also be prepared by pre-testing some of the advertised 1010xxx codes marketed to the public.
Only Some Calls Go Through...what to do..what to do?
Log the time the call was placed and number called for several calls. This information is needed for your long-distance company to diagnose the problem.
800 Is Down.....frown, frown!
If only some calls are not completed, log the time and number placing the call.(Someone will always call in advising your 800 doesn't work because they are concerned or "cheap.") If no calls are being completed, attempt to find out from the calling party if there is any message given when the call was placed, or whether there is a rapid busy tone. Log and report several examples prior to calling your carrier for help.
TIP:
When distributing your 800 number on business cards, letterhead, invoices, telephone listings ALWAYS, ALWAYS provide your regular number. If your 800 service is down, everyone can still call you on their dime...it's not your fault and you are saving money!
BIGGER TIP:
Print this answer and place in your phone file! |
Frequently Asked Questions